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How We Protect Your Account and Personal Information

Your account details, payment history, and login credentials stay secure with us.

Account data encryptionPayment method securityWithdrawal verification
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REACH OUR TEAM

Contact Us About Your Privacy

Questions about what we collect, how we use your data, or want to request access to your information? Our support team is here to help. Reach out through any of the channels below during our operating hours, and we'll respond to privacy requests within five business days.

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds during play hours, typically within 30 minutes. Available across desktop and mobile.

Email Support

Send your privacy request to our dedicated inbox. Include your account username and the specific information you need. We reply within 24–48 hours on business days.

Account Settings

Visit Settings > Privacy & Data to review what we hold on file, adjust communication preferences, or download your account information directly.

DATA HANDLING

How We Keep Your Information Safe

Your privacy is backed by real security practices. We encrypt all data in transit and at rest, meaning your DANA, OVO, GoPay and QRIS payment details and login…

Encryption & Security

All personal and financial data travels encrypted. Login sessions expire after 30 minutes of inactivity to prevent unauthorised access on…

Payment Data Protection

DANA, OVO, GoPay and QRIS credentials are tokenised, meaning we never store your full details.

Account Verification

Before any withdrawal, we verify your identity and device. This prevents account takeovers and fraudulent payouts.

Data Retention

We keep account records for as long as you're active, plus seven years for tax and legal compliance where local…

Cookie Management

We use cookies to store your preferences, detect fraud, and measure site performance.

Your Rights

You can request access to your data, correct inaccuracies, or ask us to delete your account at any time.

Questions About Your Data and Privacy

Read answers to the privacy questions we hear most from players in Bandung, Medan and across Indonesia.

No. We never sell your data. Your account balance, gaming activity, and payment method stay confidential. We only share payment details with our banking partners to process DANA, OVO, GoPay and QRIS transactions. No marketing firms, no data brokers, no third-party tracking.

We retain your data for seven years after account closure, where local law permits, for tax and legal compliance. After that retention window, we anonymise and delete your records. If fraud is suspected, we may hold data longer to investigate.

Yes. Go to Account Settings > Privacy & Data to download a copy of your personal information instantly. Or contact our support team via chat or email with your username, and we'll email your complete data file within 24–48 hours on business days.

Your account and linked data are deactivated immediately. After 90 days, we anonymise your records so they cannot be linked back to you. Some data is retained for legal compliance. Deposits via DANA, OVO, GoPay and QRIS are reconciled with our bank within 30 days to verify no fraud.

Your payment credentials are tokenised, meaning we don't store your full details. Our payment processor handles sensitive information with bank-grade encryption. Withdrawal requests require identity verification before any funds move, protecting both you and us.

Yes. You can disable non-essential cookies in your browser settings. We'll still use essential cookies to keep you logged in and secure. Disabling them won't block your lobby access. Marketing and tracking cookies can be switched off in your preferences.

Contact us immediately via live chat or email. We'll walk you through a password reset, review your login history, and verify any recent transactions. If fraud is detected, we'll file a report with our compliance team and your bank within 24 hours.